Fix kodi error one or more items failed to play

Quick Fix: Kodi – “One or more items failed to play. Check the log file for details.”

Error: “One or more items failed to play. Check the log file for details.” isn’t necessarily requires you being a developer in order to fix it, see how you may too be able to fix it with just a simple file editing.

Quick Fix

It’s one of the most common errors you may encounter on Kodi / XBMC, and I assume that if you’re here then you probably already have. :(

However, as it turns out, this error can sometimes be solved by just a quick file editing which doesn’t require much developer skills in order to accomplish.

Now, the reason I keep repeating the words ‘may’ and ‘can’ is not because I don’t believe you can pull it off but for the causes of this error are varied, and so, the following fix may not always work. Yet it wouldn’t hurt to try though, right?

Note: the following fix should work in cases where the item you’re trying to play requires a timeout of up to 20 seconds which without it the stream will suffer a disconnection before the item actually starts to play.

here’s what you need to do:

The Fix

Preferably, using your operating system’s file browser, go inside Kodi’s userdata folder, its location will vary according to your platform –

Operating system File/Folder Paths
Android  Android/data/org.xbmc.kodi/files/.kodi/userdata/
iOS/ATV2 /private/var/mobile/Library/Preferences/Kodi/userdata/
Linux ~/.kodi/userdata/
Mac OS X /Users/<your_user_name>/Library/Application Support/Kodi/userdata/
Windows Start – type %APPDATA%\kodi\userdata – press <Enter>
Special protocol /storage/.kodi/userdata/

* In older versions of the software (before v14) the kodi directories were named xbmc.

If the file doesn’t exists, create a text file and name it “advancedsettings.xml” (without the quotes).

Copy paste the following content into that file and save it (inside the userdata folder):

Note: if the file isn’t empty, search for “<playlisttimeout>VALUE</playlisttimeout>” and change its numerical VALUE according to the below instructions. In case your file doesn’t contain “<playlisttimeout>” tag, place the following as a separate section at the end of the file.


advanced-settings xbmc

Of course, if you like, you may increase or decrease the value (20) according to your own needs, though in general, it’s safe to stay with 20 (which should actually be the default).


Add your comment here...
mehvali 1 days ago
I am looking to fix under the fire stick kodi, not computer window
Shawn 27 days ago
I thought you could get free tv. When I purchased my Kodi I asked about a fire stick for free tv and was told that I didn't need one?
Larry 1 mons ago
Firestick says one or more items fails to play . I have Kodi 17 Krypton with Supreme Build Wizard . I have done the following :  reinstall kodi 17 , read about install Raw Maintainence installing it . I don.t know how to get back to page where u put Raw Maintainence in . I have Kodi 17 Krypton. Please advise .
Bobby 1 mons ago Larry
I am having the same issue any luck on your end?
Guest 1 mons ago Larry
Same with me
Dave chatten 1 mons ago
Watson the DNS ive tried for. A week uninstalled Kodi but it just came back with same one if you could help I would appreciate it 
יקיר 1 mons ago
לירון תודה גבר זה עובד!
Liron 1 mons ago יקיר
Glad it worked for you :)
Ramesh S 1 mons ago
It's not working for me
Rod 1 mons ago
Actually I fixed that problem completely just changing the dns
Brianna 1 mons ago
What is the issue ? i have tried this ! paid for a vpn . factory resset then reinstalled , but still having the same log error issue.
Liron 1 mons ago Brianna
Hi Brianna, if you're really interested in knowing what's the issue you're having, I suggest you take a glance at the log file, search for the word ERROR there...
jerry 1 mons ago
i have  raspberry pi  how  i get  to datafolder  please   the  steps
jose fm 2 mons ago
It works for me. Thank you
Bill 2 mons ago
It's great that people like you provide this kind of help for new users of Kodi  However, it would be more beneficial if you clearly state where the code go inside <advancedsettings>  because <advancesettings> has a lot staff such as <video>, <network>, <gui>, and <videoscanner> per say.  So please indicate where the <playlisttimeout> code goes to fix the problem in reference.  For example, if  goes in the <network> tag say so or else.  That way new Kodi users learn the right way.      
Liron 2 mons ago Bill
Good idea.
Punit Ware 7 mons ago
I am trying to watch catch up channel on desi rulz. i am able to play all channel on desi rulez except 2 which i watch most in the past. Now when i try to watch I am facing similar problem on Windows 10. Applied suggested solution by typing below in note pad and saved as .xml and copied to user data path. But unfortunately did not work. Any suggestion how to fix. happy to send log file. but not sure how to send on this group
Andrew 9 mons ago
Hi am new to fire TV I keep getting processing failed check source URL how do I fix this and where do I go to fix this
Cynthia 9 mons ago
After updating kodi, I notice the programs, systems are black - nothing there anymore. What can I do? How do I update?
Gayle Louise Stephen 10 mons ago
My stream engine app has suddenly stopped working. Every time I try to use the YouTube search section the screen goes blank. How do I fix this?
Jo 10 mons ago
Hi, I'm trying to do this on fire stick using Es explorer but I can't copy & paste the text. How do I put the text on 3 different lines? I don't understand the line termination
C.k. Foo 11 mons ago
I really need your advice. I am using MINI- XBC box attached to my TV with a wireless keyboard to watch movies via Kodi ver 16(Javis). I am new in this. Can you please teach me : a. How to get into Kodi's user data folder. I can't find it. b. How do I write a text file for .xml c. What program can I use to put that file In the relevant folder. OR do I need to hook my XBC box to laptop. Thank you so much. Francis
c. 11 mons ago
Android workaround: Press the Home button (*) to open the main Android screen while Kodi still working in the background, then go to Settings and disable wifi and/or Ethernet. Go back to Kodi and there will be the 'Playback failed - One of more items failed to play' message. That will end the 'working loop'. Now go back to Android settings and reenable the wifi and/or Ethernet and then reenter the Kodi. (*) I am using Button Savior (non root) to enable the softkeys so I can click the Home button.
Paul Clarke Apr '16
My Canada on demand addon does not work. Every time I try to play a channel, it says "Canada on demand error. Check log for info". I am new to this and need help. Please.
Alexandros Chatzistamatiou Apr '16
Didn't do anything at all!
Jimbo213Mo Apr '16
I already had a file “advancedsettings.xml” It contained .... ........true ........true ........true .... ....20 --- so I added this one Was that right?
Faraja Apr '16 Jimbo213Mo
I increased the playlist timeout to 50 and the error went away
Annie Lam Mar '16
can someone tell me how to insert this file for a fire tv stick. Thanks.
Liron Mar '16 Annie Lam
Hi @disqus_qyjT9fWO56:disqus , I don't own a Fire TV stick, however, maybe you could use "Total Commander" app in order to accomplish that.. Regards, Liron
Annie Mar '16 Liron
Thank you! I will try.
Mrbback Mar '16
I figured out how to edit within Firestick without having to disconnect from the TV through the Maintenance Tool
Phil T. Rich ♕d-_-b♚ Mar '16 Mrbback
Tiffany B Mar '16 Mrbback
Can you tell me how you did this please
Annie Lam Mar '16 Mrbback
Can you show the step you took so I can fix the error. Thanks
Elias 11 mons ago Mrbback
Please help everyone else with the same problem here and let us know how you did this :) Would be great! Thank you :)
Andy Feb '16
Click on Start then type cmd to open command prompt. Then type the following at the command line notepad advancedsettings.xml now enter the following information in the notepad editor 20 Good luck
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